GUIDEPOST
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About Us Guidepost is a small family-run business selling maps and outdoor books. We sell a wide range of maps and walking books and are continually expanding the range to cover other countries and outdoor activities. If you would like to be kept informed of developments, please e-mail us with the subject 'update'.

If you have any suggestions or comments please let us hear them:

mail@guidepost.uk.com

telephone 0121 451 1595

6 Regency Drive, Birmingham, B38 8DR

If we are unavailable, an answerphone will take your call, and we will get back to you as soon as possible.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart - you will be able to remove these items later if you change your mind. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We do endeavour to keep all standard items in stock, however sometimes due to circumstances beyond our control not all items are available for immediate despatch. We will contact you within 48hrs from placing your order with an update if there is a problem with despatch times or to offer an alternative product if your original choice cannot be obtained.

Secure on-line payments can be made by using your debit or credit card. We accept Visa and Mastercard.

You can also select payment through Paypal.

Postal payment can also be made by cheque - made payable to J Letters please.
Shipping And Handling UK: Delivery on maps and many books is free. Heavier books do incur a delivery charge - the amount charged is shown in the item details. Small packages are sent by Royal Mail, larger orders by Parcelforce 48 hour service.

Europe: £3.00 per item, £2.00 per item for additional items, plus additional charge for large / heavy items detailed in product description. We use Air Mail, and goods should normally reach you from 3 to10 days of despatch.

Americas: £4.00 for one item, £2.50 per item for additional items, plus additional charge for large / heavy items detailed in product description. We use Air Mail, and goods should reach you within 5 -10 working days of despatch.

Other destinations: £4.50 for one item, £3.00 per item for additional items, plus additional charge for large / heavy items detailed in product description. We use Air Mail, and goods should normally reach you 5 to15 working days of despatch.
Delivery Schedule

We despatch most orders in 3-4 days, but please allow 14 days for delivery. If your order is likely to be delayed, we will e-mail you and let you know - you will always be given the option to cancel.
Complaints

Any complaints should be addressed to:

mail@guidepost.uk.com

telephone 0121 451 1595

6 Regency Drive, Birmingham, B38 8DR

We will acknowledge receipt of your complaint within 72 hours, and provide you with a likely timescale for resolving the problem. You will be informed of the progress of your complaint, and all complaints will be confidential.
Tax Charges All books and maps are zero-rated for VAT in the UK.
Credit Card Security When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details. When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor who are fully PCI-DSS compliant. All communication between the card processor and the customer is encrypted to the maximum strength supported by the customer's browser using TLS or SSL (security). If you choose to make your payment over the phone your details will not be stored and will be handled and processed in compliance with PCI-DSS requirements.
Cancellations / Returns Any order may be cancelled within 10 working days of the receipt of the goods. You must let us know within 10 working days of receipt that you are returning items, and goods must be returned in their original condition. You will receive a full refund within 30 days. We can only refund postage charges if the return is as a result of our mistake. Your statutory rights are not affected.

To cancel an order, please e-mail mail@guidepost.uk.com, or telephone 0121 451 1595.
Reaching Us E-mail: mail@guidepost.uk.com

Telephone: 0121 451 1595

Post: 6 Regency Drive, Birmingham, B38 8DR
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

All credit/debit card details are collected directly by Actinic Payments / PayPal, and we do not receive or have access to these details.The information we collect is the information you give at the time of ordering. We use this information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We do not disclose any customer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

If you have any questions/comments about privacy, you should email us at privacy@guidepost.uk.com. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any order may be cancelled within 10 working days of the receipt of the goods. You must let us know within 10 working days of receipt that you are returning items, and goods must be returned in their original condition. You will receive a full refund within 30 days. We can only refund postage charges if the return is as a result of our mistake. Your statutory rights are not affected.